The approach taken by the Team was completely consultative in nature and was geared towards exploring all the avenues where support could be extended to the client’s team. This was highly appreciated by the client as the Team delved deep and helped them with designing their Data Centre set-up, Telecom bandwidth sizing, power requirement estimations, etc.
The Team even went the extra mile by speaking to and negotiating with local vendors to ensure that the Client was not left alone to fend for himself in a scenario where he was not having domain expertise.
Design and development activities were tuned in line with the client’s requirements and frequently changing needs for different functionalities and reports. Field trips were conducted along with the client’s Technical team, including to remote villages to test the functioning of the Handheld Terminals loaded with the lottery software. Provisioning for an embedded resource during pre-launch phase was also an effective and appreciated step taken by the Team. This ensured that the client always had a Dusane Resource locally at their head-end location to help them out immediately during the critical launch phase that determines how the channel partners feel and accept a new way of working; especially one that uses technology to which most of them had not been exposed to earlier.